Steering Committee of Fraud Experts
Our dynamic Steering Committee is composed of fraud experts from a diverse range of airlines, including both low-cost carriers and legacy operators. This cross-industry collaboration brings together deep operational knowledge, investigative experience, and strategic insight.
CHAIRPERSON OF THE GAFPG STEERING COMMITTEE
Christelle Brenin
Senior Manager, Payment Fraud & Chargebacks | Swiss International Air Lines (Lufthansa Group)
Christelle brings over 13 years of experience in fraud prevention, with a strong focus on protecting the travel and airline industry from evolving fraud threats. As Senior Manager for Payment Fraud & Chargebacks at Swiss International Air Lines, part of the Lufthansa Group, she leads key initiatives to detect, mitigate, and prevent complex fraud schemes—particularly in the areas of payment fraud, travel agency fraud and chargebacks.
She is widely recognized for her deep operational expertise and her ability to build robust, data-driven frameworks to minimize risk and financial exposure. In May, she was elected Chairperson of the Global Airlines Fraud Prevention Group (GAFPG), where she champions global collaboration across the airline ecosystem.
Passionate about uniting airlines and industry partners, she plays a key role in strengthening cross-border knowledge sharing, developing best practices, and driving innovation to collectively tackle fraud on a global scale.
Honorary Member of the GAFPG Steering Committee
Eric Facquet
Consultant
Former Deputy Head of Fraud Prevention |Air France
Former Deputy Head of Fraud Prevention at Air France, Eric has over 12 years of experience in fraud management and 13 years within the Revenue Integrity department. He is an expert in airline-related fraud, with extensive knowledge across all major fraud typologies, including payment fraud, frequent flyer program abuse, internal fraud, and misuse of passenger data.
He has also been actively involved in GDPR compliance, particularly regarding the improper use of passenger data in commercial and operational environments. Eric previously served as Chairman of the European (now Global) Airlines Fraud Prevention Group and as Vice-Chairman of the IATA Payment Fraud Prevention Standards Group, where he contributed to shaping industry-wide policies and best practices in fraud risk management.
GAFPG STEERING COMMITTEE MEMBER
Raluca Avram
Anti-Fraud and Investigations Manager | Wizz Air
Raluca is a seasoned fraud prevention and investigation specialist with deep expertise in the aviation and travel sectors.
Key Areas of Expertise:
In-flight credit card fraud detection and prevention
Investigation of EC261 fraudulent compensation claims
Employee bonus and benefits sales fraud
Call center fraud schemes and mitigation
Airport agent fraud, including:
Flight change fee manipulation
Unauthorized upgrades and ancillary sales fraud
Comprehensive internal fraud investigations and controls
GAFPG STEERING COMMITTEE MEMBER
David Rojas-Cogolludo
Fraud Investigator | British Airways
Chairman of the Oneworld Frequent Flyer Fraud Prevention Group
David is a seasoned fraud investigator with over 8 years of hands-on experience detecting, analysing, and preventing fraudulent activity across commercial and loyalty fraud in the airline industry and its diverse sectors. Proven expertise in loyalty fraud, with a strong record of identifying and dismantling sophisticated schemes involving points abuse, account takeovers, and insider threats. Adept at leveraging data analytics, cross-functional collaboration, and investigative best practices to safeguard brand integrity and customer trust. Actively involved in the fraud prevention scene across industries and airline alliance, from the Latin-American market to APAC and everything in between. Always looking for new ways to do things better and how to automate processes by embracing new technologies.
GAFPG STEERING COMMITTEE MEMBER
Märis Krasts
Senior Chargeback and Fraud prevention analyst | Norwegian
Maris is an experienced fraud prevention and chargeback specialist with deep expertise in the aviation and payment refund sectors. Starting in the airline industry through customer service for Nordic and US markets, Maris quickly transitioned into finance operations, advancing from senior specialist to trainer and later leading finance teams across multiple Baltic offices. Since 2020, Maris has worked in Norwegian’s combined Fraud and Chargeback department in a small dedicated team, where he investigates fraudulent transactions, mitigates payment disputes, and strengthens internal controls to protect revenue.
Key Areas of Expertise:
Airline fraud detection and prevention
Payment dispute and chargeback resolution
Investigation of fraudulent refund claims
Process improvement and automation in financial workflows
Cross-cultural team leadership and training
GAFPG STEERING COMMITTEE MEMBER
Anita Ramchandani
Vice President | Emirates Skywards
Anita is a highly experienced professional with more than 23 years of global airline and travel industry experience, spanning airport, commercial, and loyalty operations. She has played a key role in driving the Skywards transformation program, leading strategic initiatives and capabilities that have had a positive impact on business performance and customer experience.
As part of her current role, Anita is responsible for leading a cross-functional team of fraud prevention specialists and implementing a mature risk monitoring platform using sophisticated fraud management analytics tools and two-step authentication methods. Her deep understanding of the latest fraud tactics and techniques used to target loyalty programs, combined with her commitment to safeguarding customer data and program integrity, has enabled her team to protect the interests of the program and its members
GAFPG STEERING COMMITTEE MEMBER
Johan Kichenin
Project Manager, Finance & Payments Systems | Air Caraïbes
Johan brings more than 10 years of experience in IT project management, cybersecurity, and financial systems, with a strong focus on supporting the airline industry through secure and efficient payment solutions.
As Project Manager for Finance & Payments Systems at Air Caraïbes, he leads key initiatives to centralize payment processes and strengthen fraud prevention capabilities across the company.
His career spans roles in application management, financial tools, and cybersecurity, giving him a unique ability to bridge technical expertise with business needs. Known for his adaptability and cross-functional approach, he has successfully delivered projects that enhance operational resilience and optimize financial processes.
Since 2022, Johan has been a member of the Airlines Fraud Prevention Group ( formerly EAFPG) Steering Committee, where he contributes to global collaboration, the development of best practices, and collective innovation to tackle payment fraud across the airline ecosystem
